Privacy Policy

Overview

Guide Knowledge System (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform.

Information We Collect

We collect information you provide directly to us, including:

• Account information (name, email address)
• Profile information (organization, role)
• Content you create (entities, narratives, itineraries)
• Communications with us (support requests, feedback)

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Send you technical notices and support messages
• Respond to your comments and questions
• Understand how you use our platform to improve it
• Protect against fraudulent or unauthorized activity

Data Storage and Security

We use industry-standard security measures to protect your data. Your content is stored securely and is not shared with third parties except as necessary to provide our services (e.g., cloud hosting providers). We use encryption in transit and at rest.

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Export your content
• Opt out of non-essential communications

Cookies

We use essential cookies to keep you signed in and remember your preferences. We do not use cookies for advertising or tracking across other websites.

Third-Party Services

We use select third-party services to operate our platform, including authentication (Clerk), hosting (Vercel), and data storage (PostgreSQL, Cloudflare R2). These providers have their own privacy policies and are bound by data processing agreements.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last updated” date.